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Enable error logging

Turn on Error logging in Settings → Configuration. It records diagnostic detail the support team can read. Do this before you reproduce any problem you plan to report. Superwhisper error logging toggle in Configuration

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Where your files live

The folder holds your history, recordings, modes, vocabulary, and replacements. Back it up before switching machines.

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Clean uninstall

macOS:
  1. Quit Superwhisper (menu bar icon → Quit)
  2. Delete Superwhisper from Applications
  3. To remove your data too, delete the ~/superwhisper folder (or your custom location). Skip this step to keep history and modes for a reinstall
Windows:
  1. Uninstall Superwhisper from Settings → Apps
  2. To remove your data too, delete %LOCALAPPDATA%\com.superwhisper.app. Skip this step to keep history and modes for a reinstall
Deleting the data folder is permanent: recordings, history, custom modes, and vocabulary go with it. Reinstalling the app alone never touches this folder.

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Report a bug

For the fastest fix:
  1. Enable Error logging and reproduce the problem once
  2. Follow Report an Issue from inside the app
  3. Include: your platform and app version, the mode and models involved, and what app you were dictating into
To roll back while a fix ships, install a previous version from superwhisper.com/appcast.xml.